Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@b-tvs.com.au. Please note that returns will need to be sent to the following address: 13 Horne St, Elsternwick VIC 3185, Australia.

Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return question at support@b-tvs.com.au.

Who pays for return postage

It depends on why the item is coming back:

• Faulty, damaged, or incorrect item sent. We cover the cost of return postage. For Australian orders we'll email you a prepaid return label. For orders shipped outside Australia, contact us before returning anything — we'll either arrange the return or reimburse your reasonable postage cost once the item is received.
• Change of mind, or the wrong model was ordered. You arrange and pay for return postage. We recommend a tracked service, as we can't process a refund for a parcel that doesn't reach us.

Original shipping charges

If the return is because the item was faulty, damaged, or incorrect, we refund the original shipping you paid. If you've changed your mind, the original shipping charge is not refunded.

International orders: duties, taxes, and import charges

Any import duties, taxes, customs fees, or handling charges collected by the destination country are set and collected by that country's authorities, not by us. We do not receive these amounts and cannot refund them. If your order is returned and you have paid import charges, you may be able to claim them back directly from the customs or revenue authority in your country. Customers in Fiji should contact the Fiji Revenue and Customs Service.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom or special-order products and personalised items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refunds are issued in Australian dollars. If you paid in another currency, the amount you receive may differ slightly from the amount you were charged due to exchange rate movement between the purchase and the refund. This difference is set by your bank or card issuer and is outside our control.

If more than 15 business days have passed since we've approved your return, please contact us at support@b-tvs.com.au.

Your rights under Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.